Politique de remboursement

**Our Two Guarantees**

Every PYROVA® order is backed by two real commitments. Not marketing language. Actual guarantees you can hold us to.

For the full details on both guarantees, visit pyrova.store/pages/why-pyrova.

**90-Day Money-Back Guarantee**

Not happy for any reason? You get your money back. Full stop.

We give you 90 full days from the day your order arrives to decide if the GrillBlast Pro is right for you. If it is not, for any reason, contact us and we will process your full refund. No forms, no interrogation, no friction.

Here is how it works:

Email us at support@pyrova.store within 90 days of receiving your order. Include your order number and let us know you would like to return your purchase. We reply within 24 hours with return instructions. Your full refund is processed within 3 to 5 business days of us receiving the return.

Applies to all PYROVA orders. Bilingual FR/EN support available throughout the entire process.

**1-Year Limited Warranty**

Every GrillBlast Pro is covered for 12 months against verified manufacturing defects in materials or workmanship under normal personal use. If it fails because of how it was made, we will make it right.

Here is how it works:

Contact us at support@pyrova.store with your order number, a description of the issue, and clear photos or a short video of the problem. Our team reviews your claim within 24 to 48 hours to verify warranty eligibility. If approved, we will repair or replace your unit at our discretion.

Please note that normal wear, misuse, accidental damage, drops, modifications, cosmetic damage, and unauthorized repairs are not covered under this warranty.

**Refund Processing**

Approved refunds are issued to your original payment method within 3 to 5 business days of approval. Your bank or card provider may take additional time to post the credit. If you have not seen your refund within 10 business days of approval, contact us at support@pyrova.store and we will look into it immediately.

**Questions**

Our bilingual FR/EN support team is available 7 days a week and responds within 24 hours at support@pyrova.store.